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Totally IVR - Solutions

All Items

Contact Us

Suite 39, 2nd Floor

Dansvile Plaza

5 David Ejoor Crescent

Gudu District, Abuja

Nigeria

 

+234-700-777-0-777

mail contact@totallyivr.com

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Data Collection

This solution helps you get feedback from your customers and users over the telephone.When your customers call, they can just answer the questionnaire following the voice prompts. This will help you with your market research, understand your level of customer satisfaction, evaluate your performance and grow professionally. All you have to do is develop the questionnaires the way you want and we take it up from there. 

With automated outbound or inbound phone surveys by us, you can target specific audiences with specific messages to gain a deeper understanding of particular demographics’ desires when reforming a new product or service.

Survey call flow scripts can be completely customized to your product or service. We’ll help you craft an interactive script requesting information survey-style. You can choose to use one of our professional voice recordings or we can use a script provided by you.

An example survey goes like this:

  • Intro Message – Here’s where you’ll greet your listener and request their time on a brief survey.
  • Question 1
  • Question 2
  • Question 3
  • Repeat Options
  • More Options (like Option to Take a Message and Option to Transfer Call)

Questions can be Yes/No or Multiple Choice.

Here are some of the features and benefits of a phone survey we host:

  • Inbound or Outbound
  • 24/7 availability
  • Record customer comments and optionally transcribe them
  • Collected data is available immediately
  • Raw data is available for download in CSV for use in your favorite analytical program
  • Local, Smart and Toll-Free numbers are available

Specialized Applications

If you can dream of it, we can build it. Our engineers can build you, fully customized surveys, including:

  • Customer satisfaction surveys
  • Emergency management
  • Delivery notifications
  • Self service IVRs
  • Bill payment systems
  • Clinical surveys
  • Real estate applications
  • Financial transactional IVRs and much more
  • Employment & Government Agency registration or surveys
  • Service Subscriptions

Automated phone surveys are cost effective and easy to set up. Simply provide us with a list of names, phone numbers and call-time windows. We’ll work to get your script just right; then, armed with your information, we can contact hundreds, even thousands of potential clients simultaneously. The invaluable information garnered during phone survey market research can make or break a brand. The best way to know what your clients want is to ask them!

Whatever automated outbound calling solutions you’re looking for, contact us today. We’ll work with you to determine the best hosted calling plan for your campaign and customize it to your particular needs. You’ll save thousands and enjoy the best ROI using our advanced hosted calling solutions.

Record | Save | Play

This Solution records messages from your customers, members, followers, supporters or fans, and relays them to you. It also plays messages from you, to them, keeping them updated, informed, or answering frequent questions they may have.

It links different messages to different voice prompts which the caller will follow, according to their requests, meeting all your correspondence needs.

  • As a religious organisation, members can call in at their convenience, to relay their prayer requests, which is forwarded as an audio message to the authorised Spritual Leader.
  • In the entertainment industry, this solution is used to record auditions from potential stars.
  • Radio stations use it to record views, opinions & contributions on a particular topic from listeners. 

Voice 2 Voice | Text 2 Voice | Data 2 Voice

This solution is centered around communication systems designed to manage the disemination of information and data. Interactions are entirely private and any info provided is only available to an authorised personnel.

With this, costs incurred on collection, sales, inquiries and client-services, to name a few, can be monitored, explored and reduced for greater profitability.

The number of applications offered by us for different IVR System solutions is limitless. Our systems are completely customizable, meaning that information requested by your customer can be automated in response to specific queries.

With this solution, all IVR Scripts and Call Flows are tailor-made for your business, providing your clients with convenient, Highly Accessible information. Clients are free to call the office at their own convenience, without worrying about hours of operation.

We can help in providing a range of services like:

  • Information on Customer Accounts
  • Account Balances
  • Information on Transfers
  • Automated Account Payment Systems

We ensure that all our Systems are ingrained with functionality that addresses:

  • Facility of Notifications in an Emergency
  • Call-Center Facility and Capabilities
  • Availing Status of Orders
  • Tracking Orders
  • Tracking Packages

Our Auto Information Solution can help you save Thousands in Costs. We also provide your business with Voice Messaging Capabilities, a PBX System, Call Routing, Call Recording, Bill Pay Reminders, Sales Calls, Appointment Confirmations, Market Surveys and Voicemail.

We provide the latest IVR Technology at affordable rates. Dozens of reputed companies are successfully utilizing our Solutions and saving thousands through the use of our innovative Technology.

Here are some other areas our solutions are used:

  • As a hospital or Laboratory, your patients don't have to come back to your hospital for test results, they are given access codes with which they can have their test results relayed to them over the phone.
  • A property sales person or estate manager could also have few details of their properties recorded and the customers can hear all about them and make decisions concerning what they want without even leaving the comfort of their homes.
  • A school could also have basic information like resumption dates, matriculation date, convocation dates and other requirements saved so all the students and their guardians can easily be informed.