This solution helps you get feedback from your customers and users over the telephone.When your customers call, they can just answer the questionnaire following the voice prompts. This will help you with your market research, understand your level of customer satisfaction, evaluate your performance and grow professionally. All you have to do is develop the questionnaires the way you want and we take it up from there.
With automated outbound or inbound phone surveys by us, you can target specific audiences with specific messages to gain a deeper understanding of particular demographics’ desires when reforming a new product or service.
Survey call flow scripts can be completely customized to your product or service. We’ll help you craft an interactive script requesting information survey-style. You can choose to use one of our professional voice recordings or we can use a script provided by you.
An example survey goes like this:
- Intro Message – Here’s where you’ll greet your listener and request their time on a brief survey.
- Question 1
- Question 2
- Question 3
- Repeat Options
- More Options (like Option to Take a Message and Option to Transfer Call)
Questions can be Yes/No or Multiple Choice.
Here are some of the features and benefits of a phone survey we host:
- Inbound or Outbound
- 24/7 availability
- Record customer comments and optionally transcribe them
- Collected data is available immediately
- Raw data is available for download in CSV for use in your favorite analytical program
- Local, Smart and Toll-Free numbers are available
If you can dream of it, we can build it. Our engineers can build you, fully customized surveys, including:
- Customer satisfaction surveys
- Emergency management
- Delivery notifications
- Self service IVRs
- Bill payment systems
- Clinical surveys
- Real estate applications
- Financial transactional IVRs and much more
- Employment & Government Agency registration or surveys
- Service Subscriptions
Automated phone surveys are cost effective and easy to set up. Simply provide us with a list of names, phone numbers and call-time windows. We’ll work to get your script just right; then, armed with your information, we can contact hundreds, even thousands of potential clients simultaneously. The invaluable information garnered during phone survey market research can make or break a brand. The best way to know what your clients want is to ask them!
Whatever automated outbound calling solutions you’re looking for, contact us today. We’ll work with you to determine the best hosted calling plan for your campaign and customize it to your particular needs. You’ll save thousands and enjoy the best ROI using our advanced hosted calling solutions.